Frequently Asked Questions
About TrackKaro
What is TrackKaro?
Software for online stores that ship by courier. Track every parcel from all your couriers in one place, book shipments, print courier documents, keep your customers informed and see which couriers and cities deliver best.
Who runs TrackKaro?
TrackKaro is a product of DANGO, a registered business in Pakistan. See About us.
Which couriers do you work with?
PostEx, TCS, Leopards Courier, Sonic/Trax, M&P, DEX (Daraz Express), InstaWorld, Bridge; in Egypt: Aramex Egypt, Bosta, Mylerz and iMile Egypt; in Saudi Arabia: Aramex Saudi Arabia, SMSA Express and iMile Saudi Arabia; in United Arab Emirates: Aramex UAE, iMile UAE, DHL Express UAE, FedEx UAE and Jeebly; in Jordan: Aramex Jordan, iMile Jordan and Mylerz Jordan; in Kuwait: Aramex Kuwait and iMile Kuwait. Using another courier? Ask us and we can add it.
Do I need a website?
No. You can add or book shipments from your TrackKaro dashboard or upload a spreadsheet. WooCommerce and OpenCart stores can use our free plugin, and a Shopify store connects from the dashboard.
Couriers and COD
Do I need my own courier account?
Yes. You keep your own account and agreement with each courier and connect it to TrackKaro with your own API key, so you keep your own rates. TrackKaro is software, not a courier or reseller.
Does TrackKaro handle my COD money or delivery charges?
No. Cash on delivery is collected and paid out by your courier directly to you, and delivery charges are between you and your courier. We never collect, hold or transfer them.
A parcel is late, lost or damaged. Who do I contact?
Your courier, as the delivery is under your agreement with them. TrackKaro shows you the courier's latest scans and reason codes to help you follow it up.
Plans and Payments
What do I pay for?
Only for TrackKaro's software: a monthly or prepaid plan and any add-ons you choose. Prices are on our pricing page, and there is a Free plan with a monthly parcel allowance.
How do I pay?
Every charge is an invoice in your TrackKaro account. Pay it online through our payment gateway, or by bank transfer and upload the receipt on the invoice. You get a receipt in your account.
Can I get a refund?
Yes, in the cases set out in our Refund Policy. TrackKaro sells software only, not goods, so there are no product returns.
Data and Support
Who owns my data?
You do. We use it only to provide the service, and we never sell it. See our Privacy Policy.
How do I get help?
Write to support@dango.pk, use our contact page, or open a support ticket from your dashboard.