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TrackKaro

Refund Policy

TrackKaro is a project of DANGO. This policy covers payments for TrackKaro's own service only. We sell software, not goods, so there are no product returns; courier charges and COD amounts are settled between you and your courier and are not refunded by us.

Refund Eligibility

We want you to be satisfied with TrackKaro. Refunds are handled case by case under these guidelines:

Prepaid Plans

  • Within 7 days of purchase: full refund if fewer than 10% of the purchased trackings have been used.
  • After 7 days: a pro-rata refund for unused trackings may be issued at our discretion.
  • No refund: once more than 50% of the trackings have been used.

Postpaid Plans

  • Postpaid charges are based on actual usage and are generally non-refundable.
  • Billing disputes must be raised within 15 days of the invoice date.
  • Verified billing errors are credited to your account or refunded.

Paid Add-ons

  • Add-on subscriptions (such as the WhatsApp add-ons) are billed monthly, separately from tracking plans.
  • Within 7 days of the first payment for an add-on: full refund if you have not yet downloaded the plugin.
  • Once the plugin has been downloaded, the current month is non-refundable. You may cancel at any time; the add-on runs to the end of the paid period and is not renewed.
  • Charges made by your WhatsApp Business API provider or by Meta are not ours and cannot be refunded by us.

How to Request a Refund

Write to support@dango.pk (or use our contact page) with your account email, the invoice and the reason. We aim to answer refund requests within 5–7 business days.

Refund Method

Refunds are made to the original payment method where possible, or by bank transfer. Bank transfers may take 5–10 business days to reach your account.