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TrackKaro

Terms of Service

Last updated: October 2026. TrackKaro is a project of DANGO.

1. Acceptance of Terms

By creating a TrackKaro account, or by using any TrackKaro plugin or integration, you agree to these Terms of Service. If you do not agree, do not use the service. "TrackKaro", "we", "us" and "our" refer to DANGO, the registered business that owns and operates TrackKaro; "you" means the business using it.

2. Service Description

TrackKaro is software (SaaS). It connects your store to the systems of the couriers you use (PostEx, TCS, Leopards Courier, Sonic/Trax, M&P, DEX (Daraz Express), InstaWorld, Bridge; in Egypt: Aramex Egypt, Bosta, Mylerz and iMile Egypt; in Saudi Arabia: Aramex Saudi Arabia, SMSA Express and iMile Saudi Arabia; in United Arab Emirates: Aramex UAE, iMile UAE, DHL Express UAE, FedEx UAE and Jeebly; in Jordan: Aramex Jordan, iMile Jordan and Mylerz Jordan; in Kuwait: Aramex Kuwait and iMile Kuwait) so you can track parcels, book shipments, print courier documents, notify your customers and see delivery reports in one place. TrackKaro acts only as a software connector: tracking information comes from the couriers' own systems, and its accuracy depends on them.

3. Your Courier Accounts

You use TrackKaro with your own account at each courier, under your own agreement with that courier, and you connect it with your own API key or login. TrackKaro is not a courier, reseller, agent or representative of any courier, and is not a party to your agreement with it. A shipment booked through TrackKaro is booked in your name, on your courier account and on that courier's terms.

Delivery charges, cash-on-delivery (COD) amounts, their collection and settlement, claims, insurance and any dispute about a parcel remain entirely between you and your courier. TrackKaro never collects, holds or transfers COD money or delivery charges.

4. Accounts and API Tokens

Keep your TrackKaro API token and your courier keys confidential and do not share them with third parties. You are responsible for all activity under your account. Tell us at once at support@dango.pk if you suspect unauthorised use. We are not liable for actions taken with a token or key that was shared or compromised.

5. Plans, Payments and Billing

The only payments made to us are fees for TrackKaro's own software service: a Free tier with a monthly shipment allowance; prepaid packages paid upfront, whose trackings are used per shipment; postpaid plans billed monthly, with shipments beyond the included allowance charged at the published rate; and optional paid add-ons. Prices are shown on our pricing page in Pakistani Rupees (or US dollars for accounts outside Pakistan). Invoices are paid from your TrackKaro account through our payment gateway or by bank transfer.

One store per plan. Every plan, including Free, covers one store (one website); each additional store needs its own plan. The Free tier is limited to one per business and one per website. Unpaid invoices may lead to the account being paused after a grace period. Plan prices may change with reasonable notice. Refunds are covered by our Refund Policy.

TrackKaro sells software only. We do not sell, ship, store or handle any goods, so no product return or exchange policy applies to our service.

6. Paid Add-ons

Some capabilities, such as WhatsApp order confirmation and notifications, are separate monthly add-on subscriptions, delivered as a plugin that runs on your own hosting. Your subscription licenses that plugin for the store it was bought for while the subscription is active; you may not redistribute, resell or sublicense it.

WhatsApp add-ons need your own WhatsApp Business API account with a third-party provider (for example OnCloudAPI, WeTarseel, WAB2C or Meta directly). TrackKaro does not resell WhatsApp messaging and is not a party to your agreement with that provider. Message delivery, template approval, pricing and account standing are controlled by that provider and by Meta. You are responsible for any consent needed to message your customers and for following WhatsApp's policies and the law.

7. Third-Party Services

Couriers, store platforms (such as WooCommerce, OpenCart and Shopify), WhatsApp providers and payment gateways are independent third parties with their own terms. TrackKaro does not control them and is not responsible for their services, outages, charges, decisions or changes to their systems.

8. Your Responsibilities

  • The shipment details you enter or send (addresses, phone numbers, COD amounts, weights, contents) are accurate. We pass them to your courier as given.
  • The goods you ship are lawful and allowed by your courier. TrackKaro never sees or checks the contents of any parcel.
  • You have a lawful basis to share your customers' details with us and with your courier, and to send them notifications.

9. Acceptable Use

You must not: (a) use TrackKaro for any unlawful purpose; (b) submit tracking numbers you are not authorised to track; (c) reverse-engineer, overload or abuse the TrackKaro platform or API; (d) resell TrackKaro access without our written permission.

10. Service Availability

TrackKaro is provided "as is" and "as available". We work to keep it running but do not guarantee uninterrupted service; courier outages, network problems or maintenance may cause interruptions or delays.

11. Data Ownership

Your order and shipment data remain yours. We process them only to provide the service described in these terms and in our Privacy Policy.

12. No Liability for Couriers and Third Parties

To the fullest extent permitted by law, DANGO is not liable for:

  • the loss, damage, theft, delay, misdelivery or return of any parcel;
  • any COD amount that a courier fails to collect, remit or settle, and any delivery charge, penalty or deduction by a courier;
  • information supplied by couriers or other third parties, including wrong, late or missing tracking updates;
  • the acts, omissions, outages or decisions of couriers, store platforms, WhatsApp providers, Meta, payment gateways or any other third party;
  • claims made against you by your customers;
  • any indirect, incidental or consequential loss, including lost sales, profit or goodwill.

Where liability cannot be excluded, our total liability for any claim is limited to the fees you paid us for TrackKaro in the three months before the event giving rise to the claim.

13. Indemnity

You agree to hold DANGO harmless from claims, losses and costs arising from your shipments and goods, your dealings with your couriers and customers, the data you submit, or your breach of these terms.

14. Termination

You may close your account at any time by contacting us. We may suspend or close accounts that break these terms, misuse the service or leave invoices unpaid. Shipments already submitted may continue to be tracked until they finish.

15. Changes to These Terms

We may update these terms from time to time. Material changes will be announced in your dashboard or by email; continuing to use TrackKaro after a change means you accept it.

16. Governing Law

These terms are governed by the laws of the Islamic Republic of Pakistan. Disputes are subject to the exclusive jurisdiction of the competent courts of Pakistan.

17. Contact

Questions about these terms: support@dango.pk, our contact page, or About TrackKaro.