Acceptance of Terms

By creating an account or using TrackKaro, you agree to these Terms of Service. If you do not agree, please do not use our platform.

Service Description

TrackKaro is a shipment tracking SaaS platform that aggregates tracking data from multiple courier services. We provide tracking status updates, delivery notifications, and analytics for e-commerce businesses.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and API tokens.
You must provide accurate and complete registration information.
You are responsible for all activity that occurs under your account.
You must not share your API tokens with unauthorized parties.

Acceptable Use

You agree not to:

Use the platform for any illegal or unauthorized purpose.
Exceed your plan's API rate limits or attempt to circumvent usage restrictions.
Reverse engineer, decompile, or attempt to extract the source code of our platform.
Interfere with or disrupt the platform's infrastructure.

Billing and Payments

Prepaid plans are billed upfront for the purchased tracking quota.
Postpaid plans are billed monthly based on actual usage.
All prices are in Pakistani Rupees (PKR) unless otherwise stated.
Failed payments may result in service suspension after a grace period.

Paid Add-ons

Some capabilities — including WhatsApp order confirmation and WhatsApp notifications — are sold as separate monthly add-on subscriptions. They are not included in any tracking plan. When you hold both, they are billed together on a single invoice with each item shown separately.

An add-on is delivered as a plugin that runs on your own hosting. Your subscription grants you a licence to install and receive updates for that plugin on the store it was purchased for, for as long as the subscription is active. Downloads and updates stop when it lapses; a copy already installed continues to run, and we do not remotely disable it. You may not redistribute, resell, or sublicense the add-on.

Add-ons that send WhatsApp messages require your own WhatsApp Business API account with a third-party provider (for example OnCloudAPI, WeTarseel, WAB2C, or Meta directly). TrackKaro does not resell WhatsApp messaging, sets no message pricing, and is not a party to your agreement with that provider. Message delivery, template approval, pricing and account standing are controlled by that provider and by Meta. We assist with integration as a courtesy and cannot guarantee any particular outcome, including template approval. You are responsible for obtaining any consent required to message your customers and for complying with the WhatsApp Business Messaging Policy and applicable law.

Service Availability

We strive for high availability but do not guarantee uninterrupted service. Tracking data accuracy depends on courier APIs and is provided "as-is". We are not liable for delays or inaccuracies in courier-provided data.

Limitation of Liability

TrackKaro shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

Termination

Either party may terminate the account at any time. Upon termination, your data will be retained for 30 days before permanent deletion unless otherwise required by law.

Changes to Terms

We reserve the right to modify these terms. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance.